Software Solutions Success Expert

14 hours ago

Caloundra, Australia beBeeCustomerSuccess Full time $47,228 - $67,228

Job Overview

We are seeking a highly motivated and experienced Customer Success Specialist to drive the success and satisfaction of our clients with our software solutions.

About the Role

You will be responsible for building strong relationships with clients, understanding their unique needs, and offering tailored solutions to maximise their use of our software. Your exceptional communication and interpersonal skills will enable you to convey complex technical information to non-technical clients and communicate client needs effectively to our development team.

Key Responsibilities

  • Ensure customer satisfaction is at the forefront of all interactions, striving to exceed expectations and deliver exceptional value.
  • Build strong relationships with clients by understanding their unique needs and offering bespoke solutions to optimise their use of our software.
  • Provide outstanding technical support and guidance to clients, resolving issues promptly and effectively.
  • Conduct training sessions and workshops to educate clients on software functionalities, best practices, and new features.
  • Collaborate closely with our development team to communicate client feedback, prioritise feature requests, and drive product enhancements.

Requirements

  • Experience in the Traffic Control industry or a related field
  • Minimum of 2 years of experience in a customer-facing role, with a strong emphasis on technical support or customer success
  • Tech-savvy with proficiency in understanding and troubleshooting complex software systems
  • Excellent communication and interpersonal skills

Why this Opportunity?

  • Chance to work with cutting-edge technology and play a pivotal role in shaping the future of traffic management and safety
  • Collaborative and supportive team environment with opportunities for professional growth and development

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