Customer Service Specialist

5 days ago

Melbourne, Victoria, Australia beBeeProfessional Full time $55,000 - $66,000

**About Us**:

From aspiring professionals to analytical specialists, store support staff to specialist buyers and wise developers to warehouse team members - the opportunities really are limitless at our workplace.

Whether you're kick starting your career or looking for your next place to grow professionally, come and join us in providing excellent customer service. With access to professional development opportunities, attractive discounts across luxury and everyday brands and much more.

**The Role**:

***:

No two days are the same in our busy & fast-paced environment, but your daily tasks will include:

- Providing top-tier customer service by addressing and resolving inquiries quickly and efficiently.

- Managing a range of customer queries, including online orders, product details, and service-related questions.

- Following procedures to meet quality standards and ensuring compliance with external regulations and internal processes.

- Meeting performance targets and KPIs to ensure we're always delivering our best.

- Completing administrative duties as needed.

***:

**Requirements**:

To thrive in this role, you'll need to show us that you have:

- At least 2 years of experience in customer service, preferably within a contact or call centre environment, retail or hospitality.

- A passion for meeting KPIs and working in a structured, goal-driven setting.

- A professional and confident phone manner.

- Excellent verbal and written communication skills.

- Proficiency with technology—Microsoft Suite is essential, and experience with software systems is a plus.

- A natural empathy for customers, with a respectful and values-driven approach to your work.

**What We Offer**:

We continue to succeed due to our incredible team and our ability to innovate, stay competitive, and meet evolving needs. When you join us, you can expect:

- A staff discount across all stores and brands, giving you savings every time you shop.

- Access to numerous career development opportunities within a company that is ambitious.

- A supportive and energetic work environment where your passion and commitment are truly valued.

- Access to EAP and support services

- Free flu vaccinations

***:

**The Next Step**:

The successful applicant will be required to meet a satisfactory National Criminal History Check outcome.

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