Client Advisor/Senior Client Advisor

6 days ago


Melbourne, Victoria, Australia Officine Panerai Full time

About Officine Panerai

Founded in 1860 in Florence, Italy, Officine Panerai is a renowned manufacturer of high-precision instruments for the Italian Navy. With a rich history of innovation and function, the company has evolved into a luxury watch brand, known for its distinctive mix of Italian spirit and Swiss watchmaking excellence.

Job Summary

We are seeking a skilled Client Advisor to join our team at the Collins St Boutique. As a key member of our retail team, you will be responsible for delivering an exceptional customer experience, driving sales, and contributing to the boutique's objectives and targets.

Key Responsibilities

  • Master the Panerai Selling Ceremony to provide an unforgettable brand experience for clients
  • Demonstrate a strong sales mindset and identify business growth opportunities
  • Ensure a tailor-made client and prospects follow-up and maintain high-quality service to your client portfolio
  • Support after-sales clients with helpful solutions in accordance with Maison procedures
  • Become a brand ambassador and build a network of high-potential clients

Requirements

  • Empathy and natural curiosity to offer an unforgettable client experience and build a loyal client relationship
  • Strong experience in sales and passion for watches to reach sales targets and contribute to team objectives
  • Innovative ideas and never-ending creativity to contribute to pushing boundaries and developing memorable events and client activation
  • Excellent digital skills to implement digital strategy and leverage digital tools in dedicated markets
  • Strong structural and organizational skills to manage boutique operations following procedures and policies

What We Offer

  • A dynamic work environment where skills and talents are recognized
  • A multicultural team and international experience
  • A sustainability journey to navigate and contribute to
  • Potential opportunities for career growth and development within Officine Panerai and the Richemont Group


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