Customer Service Advisor

4 weeks ago


Melbourne, Victoria, Australia SMAART Recruitment Full time

About the Company:

SMAART Recruitment is a leading recruitment agency with over 30 years of experience in matching talented individuals with top employers. We value our clients and candidates, providing a supportive and people-centric environment that drives growth and success.

Our client is a forward-thinking insurance company committed to upholding five core values: ethical behavior, personal accountability, and a positive approach to business. They believe in empowering their employees to deliver exceptional service and make a genuine impact in their roles.

The Customer Service Position:

This inbound customer service role is based in Melbourne's eastern suburbs, offering a convenient location with easy access to public transport. As a Customer Service Representative, you will engage with landlords and tenants, resolving their insurance inquiries in a helpful and timely manner.

Your primary focus will be on guiding customers through the enquiry and claims process, ensuring they feel supported and protected at every step. You will work closely with the team to deliver exceptional service, meeting high standards of quality and compliance.

In this role, you will have the opportunity to develop your skills and expand your expertise in customer service and insurance. Our client offers a competitive salary range of $55,000 - $65,000 + super, aligned with your experience. With opportunities for salary increases in the future, you can grow your career and achieve your goals.

Benefits of Joining This Organisation:

  • Competitive Salary: $55,000 - $65,000 + super, aligned with your experience.
  • Flexible Work Options: Work from home two days per week, with access to office facilities for collaboration and support.
  • Company Culture: A welcoming and diverse team that values honesty, transparency, and respect among employees, leadership, and customers.
  • Career Growth: Opportunities to expand your skill set and progress within the company, whether through subject matter expertise, coaching and training, or leadership roles.
  • Work-Life Balance: Enjoy a Monday to Friday work schedule from 8:30 AM to 5:00 PM – no late nights or rotating rosters.


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