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Front Desk Supervisor

2 months ago

Brisbane, Queensland, Australia Accor Hotels Full time

About Accor Hotels

We're a global hospitality leader, welcoming individuals from diverse backgrounds and fostering a culture of inclusivity and growth. Our mission is to provide exceptional guest experiences, making every stay a memorable one.

Job Summary

As a Front Desk Supervisor at Accor Hotels, you'll be the face of our hospitality, ensuring seamless guest journeys from arrival to departure. Working on our VIP floor, you'll provide top-notch service to our most influential guests, exceeding their expectations and building lasting relationships.

Key Responsibilities

  • Deliver exceptional guest service, addressing their needs and preferences with a personalized touch.
  • Lead by example, demonstrating a service-focused personality and strong interpersonal skills.
  • Collaborate with the support team to ensure a smooth and efficient operation.
  • Utilize Opera or related systems to manage guest experiences and optimize service delivery.

What We Offer

A dynamic and supportive work environment, opportunities for growth and development, and a chance to make a real difference in the lives of our guests.

Qualifications

  • Previous experience in a leadership role, preferably in a similar setting.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Proficiency in Opera or related systems.

Join Our Team