Data-Driven Insights Specialist

20 hours ago

Bendigo, Victoria, Australia beBeeData Full time $90,000 - $130,000
Contact Centre Analyst Role

Attracting a technically savvy Contact Centre Analyst & Insights Specialist to lead our Customer Contact team is key to unlocking innovative solutions. This role involves collaborating with business leaders to translate technical insights into actionable improvements, driving efficiency, performance, and customer outcomes.

  • Analyzing structured and unstructured contact centre data to uncover meaningful insights will be crucial in making data-driven decisions.
  • Designing and automating dashboards and reports will support strategic decision-making across operations and strategy.
  • Collaboration with stakeholders will define data needs, translate business questions into technical solutions, and communicate results effectively.
  • Identifying opportunities to enhance efficiency, performance, and customer outcomes using data-led recommendations is essential.
  • Integrating data from multiple systems will produce end-to-end insights and support transformation programs.
  • Championing self-service analytics by enabling teams with user-friendly, automated reporting tools is vital.
Essential Skills and Qualifications

To excel in this role, we require:

  • Deep technical expertise in data mining and analysis - with the ability to extract valuable insights from large, complex data sets.
  • Advanced proficiency in SQL and experience working with data from platforms like Amazon Connect, LINX, and voice analytics tools is necessary.
  • A strong understanding of data architecture, structures, and integrations across multiple systems is crucial.
  • Proven ability to automate and optimize reporting processes, enabling self-service analytics and faster decision-making is essential.

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