Technical Support Specialist
1 week ago
Job Title: Technical Support Specialist
About the RoleThis exciting opportunity is for a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing high-quality technical support to users, ensuring that IT services are supported and maintained.
Key Responsibilities:- Provide first-level technical support to users via phone, email, and chat platforms.
- Record and update incidents and service requests in accordance with established procedures.
- Monitor telephone queues and respond to calls within specified timeframes.
- Collaborate with IT management teams to resolve complex technical issues.
- Microsoft Operating System support (Windows 10 & 11).
- Microsoft Office Application support.
- User administration using Active Directory, etc.
- Experience working in an ITIL framework.
- Familiarity with applications deployed via Citrix.
- Knowledge of Lotus Notes and Office 365.
- Understanding of mainframe (ZOS) and PSeries (AIX) operating systems.
- Familiarity with retail systems, including point-of-sale equipment.
- Experience with warehouse management systems and financial systems.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
We are a leading organization in the industrial and automotive aftermarket parts and service industry. Our mission is to propel people forward by providing innovative solutions and exceptional customer service.
To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience.
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