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Sales Consultant
3 weeks ago
We're redefining collaboration and customer experience through our innovative solutions portfolio—one of the fastest-growing areas within our business. As digital messaging, AI, and automation transform customer engagement, organizations must evolve quickly and effectively.
In this multifaceted landscape, we help our clients stay ahead with our Webex Customer Experience (CX) Solutions. As a Senior Sales Specialist for Webex CX Solutions, you will work closely with cross-functional teams to address customers' most complex business needs.
Reporting to the Head of Webex CX A/NZ, you will collaborate with:
- Global Contact Centre Sales teams and leadership
- Product Sales Specialists and Solution Engineers
- Account Management Teams
- Channel Partners and third-party Solution Providers
- Product Management teams within our Global Contact Centre Business Unit
You'll play a key role in driving our success by growing our Webex Customer Experience Solutions sales including Webex Contact Centre, and Webex Connect, our Communications Platform-as-a-Service (CPaaS) together with Webex AI Agent and AI Assistant.
This role focuses on Enterprise, Public Sector, and Commercial segments across Australia and New Zealand. Your consulting expertise and industry knowledge will empower our sales teams to build trust and expand our market presence in CPaaS, CCaaS, and AI-driven solutions.
You will advise customers on how our AI-enabled solutions can address their unique business challenges, lead strategic, consultative sales efforts to position us as the partner of choice for excellent customer experiences, enable our customers to achieve business outcomes through innovative technology, guide organizations in identifying high-value AI use cases, and clearly communicate the potential return on investment.
You will also drive revenue growth and improve our leadership in the market, build positive relationships with senior leaders using both direct and channel-led approaches, and collaborate with internal and external partners to achieve shared goals.
The ideal candidate will have 5+ years' experience in leading solutions and application sales, as well as consulting engagements. You should have an in-depth understanding of Contact Centre as a Service (CCaaS), CPaaS, and SaaS-based technologies, and architectures, including adjacent technologies such as Workforce Management, Quality Management, and AI.
You will also be able to communicate a compelling vision, particularly in Contact Centre (CX), AI, and Experience Management (CE), and experience collaborating with customers to identify challenges, demonstrate the value of AI, and develop ROI-based use cases.
You should have an interactive approach to working with teams, partners, and customers to ensure successful outcomes, strong business insight and industry awareness to align our solutions with customer priorities, and proven ability to engage with senior executives and deliver value-driven solutions.
We offer competitive salaries, comprehensive benefits packages, paid time off, and opportunities for professional growth and development. Our employees have access to quality medical, dental, and vision insurance, a 401(k) plan with a matching contribution, short and long-term disability coverage, basic life insurance, and numerous wellbeing offerings.
We also offer up to twelve paid holidays per calendar year, plus a day off for your birthday. Our flexible Vacation Time Off policy allows eligible employees to use vacation time as needed, subject to availability and some business limitations.
We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from talented individuals who share our passion for innovation and excellence.
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