Customer Service Representative

6 days ago


City of Greater Geelong, Australia Plan Partners Full time

About Us

Plan Partners is a leading provider of NDIS Plan Management and Support Coordination services. We help people living with disabilities bring their plans to life, collaborating with service providers, governments, and other stakeholders.

We are committed to fostering an inclusive environment where all differences are valued and respected. Our team members are passionate about delivering exceptional customer experiences, providing support, problem-solving, and triaging queries from customers.

In this role, you will be the first point of contact for customers, responding promptly to enquiries, helping with issues, and maintaining records of every transaction.

Your key responsibilities include:

  • Providing tools, information, and education to customers via inbound calls and emails
  • Maintaining accurate and timely records of customer transactions
  • Responding to customer inquiries via phone, email, and live chat

What We Offer

  • A supportive and inclusive work environment
  • Ongoing training and development opportunities
  • Competitive benefits package including novated leasing, paid parental leave, and income protection insurance

We value diversity, equity, and inclusion in our workplace. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, and those caring for or living with disability to apply.

Please note that only shortlisted applicants will be contacted, and successful candidates will undergo a National Police check and credit checks.



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