Customer Service and Sales Expert
5 days ago
About Telstra
We're an iconic Australian brand with a global footprint, dedicated to building a connected future where everyone can thrive.
As a leader in the telecommunications industry, we pride ourselves on providing exceptional customer experiences through outstanding service and cutting-edge technology.
Job Overview
We're currently seeking a talented Retail Consultant to join our team at our Mackay store. This is a full-time opportunity for a tech-savvy individual who is passionate about delivering exceptional customer service and sales expertise.
Key Responsibilities:
- Sales Performance
Meet and exceed sales targets by providing customised solutions to customers, identifying their needs and preferences, and upselling relevant products and services.
Customer EngagementDeliver exceptional customer service by actively listening to customers, responding to their queries, and resolving issues promptly and professionally.
Telstra Product KnowledgeStay up-to-date with the latest Telstra products and services, including features, pricing, and promotions, to effectively advise customers and promote sales opportunities.
Team CollaborationWork closely with colleagues to achieve team goals, share knowledge and best practices, and provide support during peak periods.
Requirements:
- Previous experience in a customer-facing role, preferably in retail or sales.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse customers.
- Strong product knowledge and technical skills, with a passion for staying up-to-date with the latest technologies.
- Ability to work in a fast-paced environment, meet deadlines, and adapt to changing priorities.
- Commitment to delivering exceptional customer service and achieving sales targets.
What We Offer:
- A competitive salary of $65,000 - $75,000 per annum, depending on experience.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- Access to exclusive discounts and offers across hundreds of brands and partners.
- A supportive and inclusive work environment that values diversity and promotes work-life balance.
How to Apply:
If you're a motivated and customer-focused individual with a passion for sales and customer service, please submit your application, along with your resume and a cover letter outlining your experience and qualifications.
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