Front Office Experience Lead

1 day ago

Ballarat, Victoria, Australia beBeeCustomerService Full time $60,000 - $80,000

Delivering Exceptional Guest Experiences

The role involves overseeing the daily operations of the front office reception, ensuring seamless guest check-ins and check-outs, and providing personalized customer service.

  • Guest Interaction: Greeting guests, handling guest requests and concerns, and escalating complex situations to management when necessary.
  • Team Leadership: Mentoring and guiding guest service agents, ensuring they meet service standards.
  • Problem Solving: Addressing and resolving guest complaints and issues, maintaining a positive guest experience.
  • Administrative Tasks: Handling reservations, billing, and maintaining accurate guest records.

Key Qualifications:

  • Excellent Communication Skills
  • Customer Service Orientation
  • Problem-Solving Abilities
  • Organizational and Time Management Skills
  • Proficiency in Computer Systems
  • Knowledge of Hospitality Industry

The successful applicant will have a passion for delivering exceptional guest experiences, excellent communication skills, and experience in front office booking systems. They will also be available to work shifts, weekends, and public holidays, with entitlements to work in Australia.

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