Client Services Team Leader

4 weeks ago

Katherine, Northern Territory, Australia ACS Property Services Full time

Unlock Your Potential with ACS Property Services

We are seeking a highly skilled and experienced Client Services Team Leader to join our dynamic team at ACS Property Services. As a key member of our operations team, you will play a vital role in ensuring the highest standards of client service and operational excellence.

Key Responsibilities:

  • Foster strong relationships with clients through proactive communication and regular site inspections.
  • Manage stock levels and performance according to contract guidelines.
  • Address client feedback and concerns promptly and effectively.
  • Ensure client needs are met through consistent, high-quality service and timely communication.
  • Identify opportunities for additional services and promote them to clients.
  • Participate in tender walk-throughs and contribute to business growth.
  • Adhere to company and industry standards for health, safety, and environmental practices.
  • Report and manage workplace incidents and hazards to ensure a safe working environment.
  • Monitor and support staff in adhering to health and safety policies.
  • Lead, support, and motivate cleaning staff to achieve and exceed client expectations.
  • Manage performance, training, and development to enhance team effectiveness.
  • Handle staff absences and coordinate relief as needed.
  • Perform various daily cleaning tasks on sites and cover for cleaners when absent or on leave.
  • Report client issues and changes to contracts promptly.
  • Manage administrative tasks including timesheets and accommodation reports.
  • Ensure the secure management of client keys and site access.

Requirements:

  • Minimum 2 years of experience in a similar role within the cleaning or facilities management sector.
  • Valid Australian Driver's Licence.
  • Strong skills in stakeholder management, communication, and time management.
  • Proficiency in Microsoft Office Suite (Word, Excel, etc.).
  • Customer-focused with a proactive, self-starting attitude.
  • Ability to work independently and as part of a team.

About ACS Property Services:

ACS Property Services is a family-owned company, founded in 2007. We offer a collaborative and positive team environment, opportunities for ongoing training and professional development, and clear pathways for career advancement. We are committed to delivering intelligent solutions that integrate technology, personnel, and safety, and we pride ourselves on being customer-centric, constantly innovating, and fostering a spirit of unity.

What We Offer:

  • Competitive salary package between $70,000 - $75, % Super.
  • A collaborative and positive team environment.
  • Opportunities for ongoing training and professional development.
  • Clear pathways for career advancement.

How to Apply:

Submit your updated resume and cover letter highlighting your relevant experience and achievements. We welcome applications from Australian citizens, permanent residents, or people who have the right to work in Australia. We are an equal opportunities employer and encourage applications from diverse backgrounds.

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