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Technology Training Specialist

2 months ago

Sydney, New South Wales, Australia Moray & Agnew Full time

About Moray & Agnew

We're a leading law firm with a passion for delivering exceptional legal services to our clients. Our team of experts is dedicated to providing top-quality advice and representation, coupled with exceptional client service and support.

We have a strong commitment to fostering a culture of continuous learning and development, and we're seeking an experienced Technology Trainer to join our Information Technology team. This role will be responsible for delivering and improving existing training programs to support the professional growth and development of our lawyers and other employees.

Key Responsibilities

The successful candidate will have a strong background in technical training and the creation and delivery of learning pathways. Some of the key responsibilities of this role will include:

  • Design and deliver comprehensive training programs on Microsoft, Adobe, and other productivity applications
  • Conduct instructor-led training sessions, including national systems training for new starters, both in-person and virtually
  • Provide hands-on support and troubleshooting during training sessions
  • Assess training needs and customise training programs to meet the specific requirements of our clients
  • Collaborate with the IT team and vendors to launch new software services, ensuring that training programs are aligned with new technologies and updates
  • Stay updated with the latest developments with our applications and integrate them into training programs

Requirements

To be successful in this role, you will need to have:

  • Excellent communication and presentation skills, and the ability to tailor your communication to various audiences
  • Proven experience as a Technology Trainer, particularly with Microsoft products such as Microsoft 365, Teams and Adobe. Knowledge of legal software programs (iManage, Aderant, Mattersphere) will be beneficial
  • Ability to pick up technical systems, and deliver engaging technical training content to various audiences
  • Certification in Microsoft technologies (e.g., Microsoft Certified Trainer) is a plus
  • Experience with e-learning platforms and learning management systems
  • Ability to work autonomously, and as part of a team in a fast-paced and deadline-driven environment
  • Commercially minded with a customer service approach

Culture & Benefits

We offer a wide range of wellbeing and financial benefits, including:

  • Flexible working arrangements to help you balance your work and personal commitments
  • Health and wellness initiatives, including an Employee Assistance Program for yourself and your family, corporate discounts at 400+ leading fitness and wellbeing brands and mental health first aiders
  • Paid parental leave and accreditations as a Breastfeeding Friendly Workplace and Family Inclusive Workplace
  • Continuous learning and development programs so that you are always being challenged, engaged and encouraged to grow
  • Mentoring opportunities and on the job learning to support your professional and personal development
  • Diversity, inclusion and equality policy and employee reference groups (LGBTQIA+, Aboriginal and Torres Strait Islander, Gender, Parents & Caregivers, Mature Workers and Health & Wellbeing) to ensure that we continue to live our values
  • Dress for your day because we trust our people to make choices which appropriately represent our firm