Pet Aftercare Services Coordinator
1 month ago
We are seeking a compassionate and customer-focused individual to join our team as a Pet Aftercare Services Coordinator. In this role, you will be responsible for providing exceptional support to families during their most difficult times.
About the RoleThe successful candidate will have a strong background in customer service, with excellent communication skills and the ability to work effectively in a fast-paced environment. You will be required to manage client inquiries, coordinate information between teams, and ensure accurate and timely data entry.
This is a unique opportunity to make a meaningful difference in the lives of those we serve. If you are passionate about delivering outstanding customer service and supporting families in need, we encourage you to apply.
Responsibilities- Provide professional pet aftercare services with compassion and empathy
- Manage client enquiries across various platforms
- Coordinate information between client care, preparation, operation, and cremation teams for smooth service delivery
- Assist clients during viewings and collection of ashes with professional and empathy
- Prepare client viewing rooms and ensure its up to high standards
- Manage client payments across payment services like ZipPay, Afterpay and Vet Pay
- Ensure accurate and timely data entry of client and veterinary information
- Exceptional customer service skills, you're an effective and clear communicator
- Intermediate Microsoft suit experience
- Strong organisation skills and thrive in a clean and tidy environment
- An ability to handle deceased pets in a professional manner – when required
- Ability to effectively manage multiple tasks
- Maintain a positive and professional attitude whilst under pressure
- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assistant Program
- We are a diverse workplace and equal opportunity employer
The salary for this position is approximately $60,000 - $80,000 per annum, depending on experience.
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