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Digital Helpdesk Analyst

2 months ago

Bella Vista, New South Wales, Australia oOh Media Full time
About the Role

We are seeking a highly skilled and organized Digital Helpdesk Analyst to join our team at oOh Media. As a key member of our Network Operations team, you will be responsible for providing technical support and maintenance for our digital inventory across Australia and New Zealand.

Key Responsibilities
  • Monitor and support allocated areas of the digital network, ensuring optimal performance and uptime.
  • Perform daily health checks and maintenance on various internal and external systems, identifying and resolving technical issues promptly.
  • Provide helpdesk-related duties, including managing support tickets and ensuring timely resolution of customer queries.
  • Maintain a high level of customer service, ensuring Service Level Agreements (SLAs) are met and exceeded.
  • Delegate work to technicians and manage service delivery work with internal and external teams.
  • Provide over-the-phone support to technicians and clients, resolving technical issues and providing solutions.
  • Offer technical support and solutions for all digital products, collaborating with product engineers and specialists to resolve complex issues.
  • Ensure systems used are up-to-date, performing regular maintenance and housekeeping tasks.
Requirements
  • Tertiary qualifications in Information Technology, Project Management, or a related field, or extensive relevant experience.
  • Minimum three years of demonstrated work experience in a similar role, with a strong understanding of technical systems and processes.
  • Highly developed communication, interpersonal, and administrative skills, with the ability to work effectively in a team and independently.
  • Experience with Microsoft systems, Broadsign, ServiceNow, and Log me in would be highly regarded, but not essential.
About oOh Media

oOh Media is a leading operator in Australia and New Zealand's fast-growing Out of Home advertising industry. We create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain, and inspire. Our network is unparalleled, with a diverse portfolio of 37,000 classic and digital signs across roadside, retail, airport, and place-based media offerings in CBD office towers and universities.

We are united by our commitment to imagination, innovation, and community. We show up and are all here to be bold, brave, and to push the boundaries in Out of Home advertising. United by our drive, creativity, and passion for excellence, you will have the opportunity to collaborate with diverse, talented, and dedicated colleagues across Australia and New Zealand who are all passionate about raising the bar each and every day.

We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We celebrate our uniqueness and know that our strength lies in our different backgrounds, ideas, and perspectives. As an equal opportunity employer, we strongly encourage applications from all peoples, all cultures, and all gender identities from Australia and New Zealand.