Account Growth Expert
3 days ago
We're on a mission to transform business operations at Sleek.com. Our goal is to give entrepreneurs peace of mind and empower them with online solutions to focus on growth.
We have a diverse team of 400+ Sleekers from 18 countries, with offices in key regions such as Australia, the UK, Singapore, and Hong Kong. Our commitment to delivering exceptional client experiences drives our strategy.
We've made significant progress, including gaining the trust of over 450,000 businesses globally and securing substantial funding from top venture capital firms.
Our vision is to leverage AI to automate manual tasks, enabling individuals to focus on providing value-added services. This vision guides our product development and strategy.
We're seeking an experienced Customer Success Associate to join our team in Australia and help drive business growth.
This role involves developing account management and customer relationships that promote retention and loyalty.
Key responsibilities include:
- Leading account management operations
- Monitoring client satisfaction and taking necessary action
- Driving cross-sell operations to support our lifetime value strategy
- Handling day-to-day customer requests and inquiries
- Improving the client journey across all aspects
- Engaging with clients to understand their challenges and provide support
Requirements:
- 3+ years of experience in customer success, support, or account management
- Ideal experience in high-growth environments (startups, SMEs)
- Strong organisational, interpersonal, and communication skills
- Hungry for building something exciting and gaining valuable experience
- Can-do attitude - solving problems is exciting
Benefits:
- Inclusive culture with an international team committed to values of S.L.E.E.K - Simplicity, Loyalty, Entrepreneurship, Excellence, and Kindness
- Opportunities to build things and learn from mistakes
- Flexible work arrangements
- $1,200 allowance for health & wellness
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