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Digital Marketing Strategist

1 week ago

Sydney, New South Wales, Australia Internetwork Expert Full time

At Internetwork Expert, we pride ourselves on being a cutting-edge digital marketing agency that helps businesses thrive. With a team of certified experts, we specialize in delivering data-driven strategies that drive online success.

We're seeking an experienced Senior Account Manager to join our account management team in Sydney.

The key responsibilities include:

  • Leading client communication and providing exceptional customer service within your assigned portfolio
  • Developing and growing relationships with all client stakeholders
  • Maintaining client satisfaction through service levels and anticipating customer needs
  • Onboarding new clients and presenting company documentation for client onboarding and reporting
  • Managing, communicating, and presenting project deliverables, timelines, expectations, goals, and milestones to internal and external stakeholders
  • Identifying and pursuing profitable growth opportunities in existing client portfolios
  • Collaborating with SEO & PPC teams to ensure cutting-edge SEO strategies and complementing campaigns across other search, PPC, and social channels
  • Working with our production and creative teams to deliver an unbeatable experience and fantastic results to our clients
  • Staying up-to-date with industry changes and developments through ongoing training and education

Requirements include:

  • Experience in account management, client services/client management in the digital marketing space
  • Agency experience preferred
  • Knowledge/experience in SEO, PPC, social media advertising, and web builds
  • Able to build strong relationships with all types of people
  • Ability to understand and overcome challenges with clients
  • Solutions-focused and outcomes-driven
  • Excited about working in an ever-changing and evolving industry
  • Able to effectively manage multiple projects and work with various teams in a fast-paced environment
  • Attention to detail
  • Positive and can-do attitude