Motor Claims Specialist

5 days ago


Melbourne, Victoria, Australia Youi Full time

About the Role:

We are seeking a skilled Motor Claims Specialist to join our team at Youi. As a Motor Claims Specialist, you will be responsible for conducting comprehensive vehicle damage assessments, overseeing the quality and efficiency of the claims process, and ensuring compliance with relevant legislation.

Key Responsibilities:

  • Conduct thorough vehicle damage assessments to determine the extent of damage and recommend repairs.
  • Oversee the claims process to ensure it is completed efficiently and effectively, with minimal disruption to our customers.
  • Ensure compliance with relevant legislation and regulatory requirements.
  • Identify and mitigate fraud risks to protect Youi and our customers.
  • Manage costs and achieve fast turnaround times to meet customer expectations.
  • Represent Youi by consistently delivering exceptional service and building strong relationships with our repairer network.

What We're Looking For:

  • Essential: A trade qualification in Panel Beating, Spray Painting, or Light Vehicle Mechanical Technology.
  • Must Have: A valid driver's license.
  • Bonus Points: Estimating experience and watercraft assessing knowledge.
  • Strong relationship-building skills with attention to detail.
  • Adaptability and eagerness to embrace change in a fast-paced environment.

What You'll Get:

  • Fully maintained company vehicle + fuel card + mobile business tools.
  • Flexible 9-day fortnight, with every second Friday off.
  • Bi-annual bonus structure.
  • High-performance culture within a supportive, fun team environment.
  • Continuous, industry-leading training, development, and career progression opportunities.
  • Award-winning health and well-being programs.
  • Hybrid work options with regular team social events.
  • Flexible working arrangements tailored to you.
  • 21 days of annual leave plus an extra day off for your birthday.


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