Wollongong Operations Director

2 days ago

Wollongong, New South Wales, Australia Neuron Mobility Full time

We are seeking an experienced City Operations Manager to spearhead the growth and success of our operations in Wollongong.

As a key member of our team, you will oversee the daily operational functions, managing Ground Patrollers, Drivers, and Mechanics. Your primary focus will be on delivering a seamless customer experience while ensuring compliance with council and government requirements.

Your responsibilities will include:

  • Performing basic administrative tasks such as shift scheduling, rostering, and staff deployment planning.
  • Creating daily goals and strategies for the Operations team to ensure a great customer experience for riders and adherence to regulatory requirements.
  • Spending time on the streets of Wollongong, assisting Ground Patrollers and Drivers with e-scooter deployment, rebalancing, and retrieval from designated parking stations.
  • Ensuring timely e-scooter deployment at designated stations to meet consumer demand and efficient retrieval from consolidation areas.
  • Conducting performance analysis to optimize service levels and improve business outcomes.
  • Managing city revenue and costs to drive sustainable business growth.
  • Overseeing quality control and maintenance of e-scooters performed by the workshop team.
  • Hiring, training, and conducting regular refresher training for new Operations staff members.
  • Ensuring the Operations team adheres to Neuron's Standard Operating Procedures and Workplace Health & Safety Protocols.

In this role, you will be the face of Neuron to local stakeholders, including city council, businesses, and the community.

To succeed, you will need:

  • Experience managing direct reports within an Operations team, preferably in the mobility, transit, logistics, or tech start-up space.
  • A hands-on approach to leadership, comfortable working 'in the field' alongside team members.
  • A flexible work schedule with occasional evening and weekend commitments during new location launch periods.
  • The ability to lift, carry, and maneuver 25-28 kg.
  • A self-starting attitude, radiating positivity and a 'can-do' spirit.
  • Demonstrated results delivery in complex operational environments.
  • Strong communication, stakeholder management, and organizational skills.
  • A passion for delivering exceptional customer experiences.
  • An open-class Driver Licence.
  • A suitable smartphone (Apple or Android device from or newer).

Our Values

Make It Happen

We strive to deliver impactful results and follow through on commitments. We continuously optimize through collaboration to achieve collective best outcomes.

Be Proactive

We seize initiative and continually seek improvement for ourselves, our teams, and the cities we serve. We relish opportunities for action even if they exceed normal scope.

Trust Facts Over Opinion

Decisions are evidence-based. We assess situations fairly using reason and logic rather than unverified opinions.

Stay Curious

We ask questions, challenge assumptions, learn from mistakes, and adapt to what we've learned.

Do More With Less

We understand time and resources are limited. We balance priorities and think strategically about maximizing impact and return on investment.

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