Supervisor - Customer Experience Specialist

2 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $58,000 - $71,800
Job Opportunity: Supervisor Position

We are seeking a highly skilled and dedicated individual to join our team as a Supervisor. As a Supervisor, you will play a vital role in providing exceptional customer service to every JD customer, working closely with the store's Management Team, and being responsible for maintaining the standards and results within your department.

  • Model exceptional customer service, every customer, every time
  • Cocheteamto deliver exceptional service and a 'service over task' environment
  • Drive conversion, sales, and KPI performance
  • Workwith BOH team to deliver shop floor product availability
  • Uphold company retail standards and deliver store visual excellence
  • Support management team to improve financial performance within your department
  • Support management team to deliver all internal and external profit protection processes
  • Supportwith new team member role Inductions and on-going team training

To be successful in this role, you will require:

  • Minimum 2 years of experience within retail or like industry
  • You are passionate about delivering an amazing service experience for our customers
  • You have a positive attitude, with capacity to create a motivating environment for your team
  • You have excellent time management skills to ensure that daily priorities are executed in a timely manner
  • Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customers and team members

In return, we offer:

  • Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
  • Training and development opportunities to kickstart, evolve, and shape your career
  • Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
  • Access to our attractive staff discount
  • Access to our Employee Assistance Program & Mental Health champions
  • One month paid parental leave for full-time employees

We value diversity and inclusion and champion a culture where everyone feels valued, included, and celebrated.

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