
Front Desk Specialist
6 days ago
Front Desk Agent
We are seeking an agent who can make transactions feel seamless and offer exceptional local insights to our guests. Every day is different, but you'll mostly be:
- Kicking off truly memorable guest experiences with the warmest of welcomes.
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone.
- Taking, managing, and receiving payments for guest bookings.
- Making the check-in and check-out process feel swift and seamless.
- Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations.
- Being our guests' trusted contact – helping with everything from bill issues to restaurant recommendations.
Job Summary:
We are looking for a front desk agent who can provide excellent customer service and create unforgettable experiences for our guests.
Responsibilities:
- Deliver exceptional customer service and create memorable experiences.
- Acknowledge and cater to IHG Rewards Club members and returning guests.
- Process transactions efficiently and effectively.
- Ensure a seamless check-in and check-out process.
- Anticipate and meet guests' needs to exceed their expectations.
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