Front Desk Hospitality Specialist

18 hours ago

City of Greater Shepparton, Australia beBeeCustomerService Full time $60,000 - $75,000
Job Summary

The Front Desk Agent is responsible for providing exceptional guest service, ensuring rooms are accurately rated and the room rack is properly adjusted at all times.

  • Checking out vacant and clean rooms and updating room statuses.
  • Running alert date reports and reviewing out-of-order and off-market rooms daily.
  • Responding to incoming phone calls and guest requests, and offering assistance upon departure.
  • Performing other duties as assigned.

Responsibilities:

The incumbent will be responsible for:

  1. Accurately rating rooms and ensuring the room rack is properly adjusted.
  2. Reviewing and processing guest check-outs, including video check-out and bell assistance.
  3. Providing exceptional guest service and responding to guest requests in a timely manner.
  4. Working flexible schedules, including nights, weekends, and holidays as required.

Qualifications:

The ideal candidate will possess:

  • A High School Diploma or equivalent education.
  • Minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
  • Strong mathematical skills specific to position responsibilities.

Work Environment:

The work environment for this role includes:

  • Standing and walking frequently.
  • Using hands and arms to perform tasks.
  • Talking and hearing regularly.
  • Lifting and moving up to 50 pounds occasionally.

The Casino environment can be hectic, fast-paced, and crowded with noise. The incumbent must be able to communicate effectively with guests in English.

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