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Transforming Customer Experiences Across Australia
2 weeks ago
This strategic leadership role is pivotal in shaping a seamless, customer-centric experience across Australia. The Customer Experience Transformation Leader will spearhead the customer service operations to ensure customers receive consistent and excellent support, driving customer retention.
Key Responsibilities:- Develop and implement a nationwide customer care model to enhance customer satisfaction.
- Build and lead a high-performing team of customer care professionals through training and mentorship.
- Promote process standardization and improvement using data insights and lean methodology to boost service efficiency.
- Collaborate with cross-functional teams, including Sales, Operations, and Revenue Management, to optimize customer satisfaction and profitability.
- Support new customer onboarding and ensure smooth adoption of technology platforms.
- Serve as a strategic business partner, influencing key stakeholders and championing customer experience across the organization.
We are a dynamic employer committed to innovation and progress. Our goal is to foster a harmonious and efficient work environment where our teams strive towards a common purpose – transforming the food supply chain to eliminate waste and feed the world.
