Solutions Architect

1 month ago

Canberra, ACT, Australia ExtraHop Full time
Job Title: Solutions Architect

ExtraHop is seeking a highly skilled Solutions Architect to join our team. As a member of our Solutions Architecture team, you will play a critical role in the success of our customers, products, and position in the marketplace.

Key Responsibilities:
  • Conduct deep technical and business discovery sessions with Fortune customers to develop creative solutions to challenges uncovered.
  • Analyze customer network topologies and application stacks to develop strategies to acquire high-value data from the wire.
  • Profile industry-specific applications across a broad range of verticals to create technical assets and written collateral to support product improvement and marketing efforts.
  • Conduct root cause analysis of high-profile technology problems and advise customers on their resolution.
  • Develop custom tools using Python and JavaScript-based APIs to extend the functionality of the ExtraHop platform.
  • Develop customized data analysis to monitor changing technical and business conditions in real-time.
  • Create rich data visualizations to aid tactical investigations and realize strategic objectives.
  • Design and implement ExtraHop product deployments to maximize time-to-value and ongoing positive technical outcomes.
  • Create automated tools to streamline repeatable processes and maximize time spent building intelligent solutions.
  • Conduct hands-on learning sessions with key customer personnel.
Requirements:
  • Current NV1 clearance
  • Bachelor's degree or equivalent experience in computer science, engineering, or information technology
  • Minimum of 3 years of experience in Information Technology, particularly networking and systems administration
  • Experience in customer-facing positions; excellent interpersonal skills
  • Understanding of core networking principles (layers 2 through 4 of the OSI model) and application protocols (SQL, CIFS/NFS, HL7, Memcache, DNS)
  • Familiarity with principles of internetworked applications and related technologies (databases, caching, distributed systems, etc)
  • Experience with scripting languages such as Python and JavaScript
  • Excellent written communication skills
  • Independence, motivation, and desire for practice ownership
  • Network (switching, routing, preferable the candidate has a CCNA/JNCIA or Aruba/Meraki equivalent)
  • Scripting (some Python skills, some exposure to JavaScript)
  • DevOps (exposure to cloud such as AWS or Azure, or any form of cloud templating such as Terraforms, would be highly regarded)
  • Security (proven background working with either firewalls, load balancers, proxy services, SASE providers)
  • OffSec (exposure to penetration testing tools and methodologies would be highly regarded)
  • Technical Writing (open to writing documentation that can propose a point, then describe it in technical terms to a managerial audience)
  • Time Management (person will be required to manage one's time, coordinate sessions and upcoming meetings)
  • Group Presentation (the ability to present office hours / 90-minute training, to groups of 15-20 people would be highly regarded)

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