Guest Services Director

5 days ago


Brisbane, Queensland, Australia INFINITY HOSPITALITY BUSINESS PTY LTD Full time
About Us:
We are a leading hospitality business that provides exceptional guest experiences. Our team is dedicated to delivering outstanding service and ensuring seamless operations at the front desk.

Job Overview:
The successful candidate will oversee reception operations, manage staff, and ensure excellent customer satisfaction.

Key Responsibilities:
- Manage and supervise front desk staff and daily operations
- Handle guest check-ins, check-outs, and special requests efficiently
- Provide exceptional customer service and ensure high levels of guest satisfaction
- Train and mentor front office employees to meet our high standards
- Implement efficient reservation and booking procedures to minimize wait times

Requirements:
- Previous experience in front office management
- Strong leadership and problem-solving skills
- Knowledge of hotel reservation software (e.g., Opera, PMS)

Benefits:
This role offers a challenging and rewarding opportunity to join our team and contribute to delivering exceptional guest experiences.

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