Lead Major Loss Claims Specialist

3 weeks ago

Adelaide, South Australia Suncorp Group Full time

Join Our Team at Suncorp

Are you prepared to take the next step in your career with a leading name in Landlord Insurance? At Suncorp, our Terri Scheer brand is recognized for its commitment to excellence. We are seeking a Major Loss Claims Manager to enhance our vibrant team in a permanent full-time role.

Key Responsibilities

  • Manage a varied portfolio of significant claims at different stages of the process.
  • Provide Outstanding Customer Engagement: Interact with clients empathetically, clarifying the claims process, outcomes, and offering ongoing support throughout their claims experience.
  • Communicate Effectively with Stakeholders: Maintain proactive communication with assessors, repairers, and suppliers, providing updates on claims advice, processes, timelines, payments, and settlements.
  • Implement Conflict Resolution Strategies: Identify and address conflicts to minimize customer escalations.
  • Support Vulnerable Customers: Recognize clients in distress and take appropriate measures to ensure they receive the necessary support.
  • Monitor Claims Progress: Identify when claims are deviating from expected outcomes and establish action plans to guide them back on track.
  • Ensure Compliance: Adhere to all internal policies, procedures, and external regulations.

Skills and Experience

  • Claims Experience: A minimum of 1 year or demonstrated experience in claims management is preferred.
  • Empathy and Understanding: Your ability to connect with and comprehend the needs of our clients distinguishes you.
  • Integrity and Dedication: You possess a strong ethical foundation and a commitment to surpassing customer expectations.
  • Communication Proficiency: Exceptional verbal communication skills enable you to build rapport and tackle complex issues effectively.
  • Technological Proficiency: Strong computer skills, including professional email communication and data accuracy.
  • Time Management and Detail Orientation: You excel in managing your time efficiently while paying close attention to detail.
  • Adaptability: You thrive in a dynamic environment and can quickly adjust to changing circumstances.
  • Resilience: You maintain a positive and composed demeanor even in challenging situations.

What We Offer

  • Suncorp provides a range of employee benefits designed to support, empower, and reward our team members. Some of these benefits include:
  • Employee Discounts: Access exclusive offers from over 400 major retailers, as well as discounts across our various brands and products.
  • Educational Support: We encourage continuous learning and offer study support to eligible employees to enhance their career opportunities.
  • Parental Leave: Permanent employees who are primary caregivers are entitled to 20 weeks of parental leave.
  • Wellness Initiatives: We promote our employees' health and financial wellbeing through various initiatives, including discounts on health insurance and gym memberships.

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