Excellent Customer Service Representative Wanted

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Part time $45,000 - $65,000

Guest Service Associate Position

We are seeking a highly skilled Guest Service Associate to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional service to our guests, handling check-ins and check-outs, and maintaining detailed guest records.

Your Key Responsibilities

  • Provide excellent customer service by greeting guests warmly, addressing inquiries, and handling complaints or concerns
  • Perform check-ins, check-outs, and room changes accurately while maintaining detailed guest records
  • Maintain comprehensive knowledge of hotel policies, promotions, and reservation procedures
  • Communicate effectively with other departments to ensure a positive guest experience

Requirements and Qualifications

  • Demonstrated ability to interact with customers, employees, and third parties in a professional manner
  • Problem-solving, reasoning, motivating, organizational, and training abilities
  • Good communication and writing skills

Benefits and Opportunities

  • Competitive salary and benefits package
  • Opportunity to work with a global brand
  • Comprehensive training and development programs
  • Inclusive and diverse work environment

About This Opportunity

This is an exciting opportunity to join a dynamic and growing organization. We offer a competitive salary, full uniform, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

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