Advanced Technology Specialist

4 days ago

Newcastle, New South Wales, Australia beBeeTechnician Full time $85,000 - $110,000
Job Overview

We are seeking an experienced professional to provide technical solutions for clients, including problem resolution, product installation, configuration, testing, and recommendations.

  • Provide remote and onsite IT support
  • Diagnose and resolve hardware/network issues
  • Maintain system performance, reliability, and security
  • Collaborate with clients on technical needs
  • Recommend technologies and assist in selection
  • Create design and technical documentation
  • Support junior staff and escalate issues as needed
  • Monitor logs and respond to incidents
  • Liaise with vendors
  • Improve and automate procedures
  • Expand technical skills through training
  • Log activities accurately
  • Participate in on-call support
  • Perform other related tasks

This role demands a high level of autonomy, so good time management and organizational skills are essential.

The successful candidate will have a background working for an IT Systems Integrator or Managed Service Provider, with strong technical expertise in Windows Server, Exchange Server, Office 365, and remote support tools.

Key Skills

Technical Expertise: Windows Server, Exchange Server, Office 365, remote support tools

Problem Resolution: Diagnose and resolve hardware/network issues

Communication: Excellent presentation and communication skills

Autonomy: High level of autonomy, good time management and organizational skills

Teamwork: Collaborate with clients and junior staff

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