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Customer Experience Manager

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Brisbane, Queensland, Australia beBeeCustomerCare Full time $90,000 - $130,000
About This Role

As a Strategic Customer Care Specialist, you will play a crucial part in delivering an exceptional customer experience by executing the strategic customer care model. Your primary focus will be on strengthening customer relationships, optimizing service delivery, and driving operational excellence.

Key aspects of this role include proactively generating leads, conducting outreach, and presenting tailored solutions to meet customers' needs. You will also be responsible for maintaining accurate records, following up regularly, collaborating with other teams, and consistently achieving sales targets.

The In-House Sales & Support function aims to build strong customer relationships by providing value-added services, ensuring seamless communication, and fostering trust. By working collaboratively, we can drive business growth, improve customer satisfaction, and increase revenue.