Front-Line Support Specialist

1 week ago

Brisbane, Queensland, Australia beBeeAdministration Full time $60,000 - $80,000
Job Description

We are seeking a highly organized and proactive Administration Assistant to join our team in Banyo. As a key member of our Service Division, you will play a pivotal role in coordinating daily operational activities and ensuring the successful execution of deliverables aligned with our customer service contracts.

About the Opportunity

You will be part of a highly engaged team that works across multiple disciplines, ensuring the seamless management of work orders and the delivery of outstanding service to our clients. In this front-line role, you will engage directly with customers, helping manage expectations while maintaining our reputation for high-quality service.

  • Manage work orders, coordinating labour, materials, and equipment to ensure timely, high-quality service delivery.
  • Maintain consistent and transparent communication with clients, ensuring expectations are met or exceeded.
  • Coordinate scheduled maintenance plans in accordance with contract requirements, timeframes, and budget constraints.
  • Review staff timesheets to ensure accuracy and compliance.
  • Monitor and report on service contract performance, assisting in continuous improvement initiatives.
Required Skills and Qualifications

To succeed in this role, you will bring a proactive, organised approach and a genuine passion for delivering exceptional customer service. You are a strong communicator and a natural problem solver who thrives in a fast-paced, operational environment. You will also possess:

  • Previous experience in an administrative role.
  • High-level organisational skills and the ability to juggle competing priorities.
  • Confidence in using Microsoft Office (Word, Excel) and other business applications.
  • An understanding of HSEQ requirements and a proactive attitude to safety and compliance.
  • The ability to collaborate within cross-functional teams and build strong stakeholder relationships.
Benefits

We offer a range of benefits to support your personal and professional growth, including:

  • Competitive pay and annual performance review program.
  • Exclusive employee perks, including discounts and benefits with over 600 retailers.
  • A comprehensive Employee Assistance Program, including tailored well-being initiatives.
Others

We are committed to providing a workplace culture of zero harm and striving for diversity, inclusion, and equality of our people. We encourage people of all cultures, gender, age, sexual orientation, or abilities to apply. To learn more about working with us, we encourage you to visit our website.

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