Medical Front Line Support

2 weeks ago

Brisbane, Queensland, Australia beBeeProfessionalism Full time $60,000 - $80,000
Front Desk Professional

We are seeking a skilled Front Desk Professional to join our team. The successful candidate will be responsible for delivering exceptional customer service, managing appointments, and maintaining a high level of professionalism in all interactions.

Key Responsibilities:
  • Customer Service: Provide friendly, professional assistance to patients and referrers via phone and in-person.
  • Scheduling: Utilize our state-of-the-art RIS system to manage appointments and ensure seamless communication with patients and medical staff.
  • Appointment Management: Maintain accurate records and ensure timely scheduling to minimize wait times and optimize patient flow.
  • Patient Referrals: Handle referrals from multidisciplinary teams, ensuring prompt action and clear communication with patients and medical staff.
Requirements:
  • Experience: Previous experience in a customer-facing role is highly desirable.
  • Technical Skills: Proficiency in computer software, keyboard skills, and ability to learn new systems quickly.
  • Service Excellence: Deliver exceptional customer service every time, ensuring a positive experience for patients and referrers.
  • People Skills: Demonstrate empathy, compassion, and care when interacting with patients, staff, and professionals.
  • Problem-Solving: Use analytical skills to optimize appointment slots and maintain efficient workflow.
  • Time Management: Prioritize tasks, meet deadlines, and maintain a high level of productivity in a fast-paced environment.
Benefits:
  • Comprehensive Training: Participate in our comprehensive training program to develop skills and knowledge essential for success.
  • Career Development: Explore opportunities for growth and advancement within our organization.
  • Recognition Programs: Enjoy recognition programs and awards that celebrate individual achievements and contributions.
  • Corporate Benefits: Take advantage of corporate benefits, including paid parental leave, assistance programs, discounts, travel, and healthcare options.
About Us:

We are committed to providing exceptional care and services to our patients and community. Our team values teamwork, inclusivity, and diversity, and we encourage applications from Aboriginal and Torres Strait Islander Australians with relevant skills and experience.

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