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Relationship Manager
2 months ago
Cocoon Group Services is a leading provider of NDIS solutions, dedicated to empowering individuals with disabilities to reach their full potential. Our mission is to deliver exceptional support services that foster independence, dignity, and inclusivity.
Purpose of the RoleThis role is a critical part of our team, responsible for building and maintaining strong relationships with our clients, their families, and support coordinators. As a Relationship Manager, you will be the primary point of contact, ensuring seamless communication and tailored support to meet the unique needs of each individual.
Key Responsibilities- Establish and maintain positive relationships with clients, their families, and support coordinators to ensure exceptional service delivery.
- Conduct regular business reviews to assess performance, identify areas for improvement, and ensure alignment with client goals.
- Collaborate with internal teams to deliver high-quality support services and meet client expectations.
- Monitor and analyze key account metrics to track performance and identify trends.
- Act as a client advocate within the organization, effectively communicating and addressing client needs, feedback, and concerns.
- Provide guidance and recommendations to management regarding needs and improvements that relate to accommodation and care.
- Prepare regular reports on client performance, highlighting key metrics and opportunities for improvement.
- Work closely with key external stakeholders, including support coordinators, LACs, and government departments, to develop and implement community engagement and brand awareness opportunities.
- Identify, facilitate, and participate in community events and forums to effectively represent Cocoon Group Services as a service provider.
- Meet key performance indicators (KPIs) to ensure exceptional service delivery.
Please note that the successful applicant will be required to hold:
- NDIS worker screening clearance
- NDIS COVID-19 certification
- Proof of full vaccination
- Valid driver's license
- Working with Children Check
Additionally, the successful applicant must have completed the NDIS Worker Orientation certificate and be logged in to the relevant platform.
Academic & Professional QualificationsThe ideal candidate will possess:
- Minimum Certificate IV in Disability or Community Services or higher
- Business Administration Qualification (desired)
Please ensure you attach a resume and cover letter detailing your experience and qualifications for this role. Only shortlisted applicants will be contacted.
