Customer Relationship Manager

6 days ago

Melbourne, Victoria, Australia beBeeCustomerRelationship Full time $60,000 - $80,000

At the forefront of our growth, we need a dedicated professional to lead customer relationships and loyalty initiatives.

We're expanding rapidly, driven by our commitment to quality food, fresh ingredients, and empowered teams. Our mission is to serve delicious burgers while making a positive impact on our community.

**About the Role**: We're searching for a CRM Coordinator to support the development and implementation of customer-centric strategies that drive loyalty and engagement.

In this role, you'll play a key part in managing our leading loyalty program, enhancing campaign offerings, and championing members through targeted communications and insights-driven decision-making.

**Key Responsibilities**:

  • Build and execute member communications via Salesforce, overseeing audience segmentation, email marketing, and communication templates.
  • Develop and implement targeted campaigns through SMS, push notifications, and in-app messaging to engage customers across various channels.
  • Analyse campaign results with our Data team to identify actionable insights and optimise program performance.
  • Liaise with cross-functional teams to deliver key insights and ensure timely project delivery.

**Requirements**:

  • Experience in a CRM/Loyalty role, with a proven track record in customer journey management, segmentation, and testing strategies.
  • Strong project management and collaboration skills.
  • Proficiency with enterprise-grade CRM and marketing automation tools, such as Salesforce.
  • Excellent analytical and reporting skills, with the ability to turn data into actionable insights using tools like Microsoft Excel, Power BI, and Google Analytics.
  • Familiarity with legal and compliance standards around customer data.

**What You'll Bring**: A positive attitude, strong work ethic, and the ability to thrive in a fast-paced environment. As a valued member of our team, you'll have the opportunity to make a real difference and contribute to our mission.

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