Call Centre Coordinator

1 month ago

Auburn, Australia St Vincent de Paul Full time
About Us

The St Vincent de Paul Society is a leading provider of community support services, whose values are shaped by a commitment to social justice and compassion.

We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services. Our employees are recognised for their achievements and offered promotional opportunities on a meritocracy basis within a collegiate and values-driven team environment and culture.

The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities.

Your Role

The Call Centre Administrator role is an integral part of the Society's outreach and donor engagement efforts. The role will handle donors' incoming and outgoing calls, provide customer service, and be part of the front of office representatives to support the wider retail and logistics team.

The role is permanent, full-time based in Stanmore, within easy walking distance from local buses and train station.

Your Responsibilities
  • Provide administrative support to the retail and logistics teams, including order processing, transport bookings, and other administrative tasks.
  • Support internal teams such as truck drivers, warehouse staff, transport coordinators to resolve issues relating to order fulfillment, delivery delays, product availability.
  • Work with the Retail Support Officer relating to complex issues or other matters that need resolution.
  • Accurate, efficient, and timely updating of the transport management system (TMS).
  • Identify opportunities to streamline call centre processes; participate in quality monitoring activities.
  • Undertake other general administration tasks as directed by the Retail Support Officer.
  • Supporting and assisting internal teams as a Front Office Representative.
You Will Need
  • Proven experience in a call centre or customer service role, preferably within the logistics and transportation industry.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution skills, with a focus on customer satisfaction.
  • Proficient skills in using a range of Microsoft applications; ability to quickly learn and adapt to new work systems.
  • Has the autonomy in prioritising and completing tasks.
  • Knowledge of logistics and transport processes.
  • Proven ability to effectively engage with internal and external stakeholders.
Equal Opportunities Employer

The St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs, and applicants of all ages.

If you are a candidate with disability, please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society's commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks, including a Police check and Working with Children check. A health/medical assessment may be required for some roles.

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