Service Network Coordinator

3 weeks ago


Auburn, Australia people2people Full time
About the Role

We are seeking a highly skilled Service Network Coordinator to join our team in the ANZ region. As a key member of our Service Network Team, you will be responsible for ensuring the smooth operation of our service network, including communication, maintenance, and system management.

Key Responsibilities
  • Ensure timely maintenance of system configuration as directed.
  • Manage and engage service centres, focusing on Electronics, Computers, and Mobile phone categories.
  • Maintenance of all agreements and ensure network compliance obligations are met.
  • Identify and report any issues or adverse trends.
  • Analyse product and category details to identify potential ACL remedies.
  • Support the roll out of new processes with internal teams.
  • Address day-to-day queries and escalations with service centres.
  • Provide feedback on process improvements for better outcomes and efficiency.
  • Assist the team with various network aspects, including salvage, system setups, and maintenance.
  • Report monthly on key metrics and SLAs for service centres.
What's in it for you
  • Attractive Salary of up to $95,000 + Super.
  • Hybrid Working Model - 2 days on-site and 3 days remote.
  • Career Growth Opportunities
  • Development and Learning Programs
About you
  • 2-3 years of relevant industry experience.
  • Experience working with technical service providers or industry related business is advantageous.
  • Experience in Customer Service & Retail Environments is advantageous.
  • Computer Literate and proficient in MS Office applications.
  • Excellent Written and Verbal communication.
  • Collaboration with Stakeholders, both internally and externally.
  • Strong analytical, numerical and problem solving skills.
  • Ability to multitask and perform under fast paced, changing environment.
  • Demonstrated logical thought process and critical thinking ability.
  • Ability to cover diverse areas and be flexible with change and business growth.


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