Call Centre/social Media Representative

3 weeks ago

Auburn, Australia MyCareer Hub Full time

$60,000 to $70,000
- Full-Time Position
- Based in Auburn

**Call Centre/Social Media Representative**
- $60,000 to $70,000
- Full-time employment
- Skills and development allowance up to $10,000
- Supported professional development opportunities.

**About our client**

Our client is a registered service provider for Home Care Packages (HCP) and Disability services (NDIS). Our client wants a
**Call Centre/Social Media Representative **to join their Sydney office team. This is the right place to be if you look forward to working in a culturally diverse workplace that understands different generations' values.

**Role Overview**
We rely on knowledgeable professionals to interact with our valued customers with questions or concerns. We’re seeking a highly skilled Call Centre/Social Media representative to join our client team, managing inbound and outbound leads.

As the voice of the companies, the Call Centre/Social Media representative must possess excellent communication and interpersonal skills and be enthusiastic about helping our clients and driving their satisfaction.

**Objectives of this role***:

- Handle a large volume of inbound and outbound calls on time.
- Handle social media messages and comments.
- Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary.
- Identify client needs, research issues, resolve complaints, and provide solutions.
- Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with the escalation team.
- Recommend improvements for systems and processes to boost organisational efficiency.

**Responsibilities***:

- Memories scripts for our services and refer to them during calls.
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
- Identify opportunities for driving partnerships, sales and revenue of the company’s existing product suite and seize opportunities to upsell when appropriate.
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all service, productivity, and quality objectives.
- Create and maintain a record of daily problems and remedial actions using a call Centre database.
- Leverage data and insights gathered by the call Centre to recommend and influence process improvements.
- Creating and maintaining strong relationships with company partners and external stakeholders.

**Benefits**
- Full-time permanent position
- Skills and development allowance up to $10,000
- This an exciting opportunity to join a growing organisation.
- Strong management and administrative support
- Supported professional development opportunities.
- Opportunities for advancement
- An immediate start

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