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Facilities Operations Coordinator

2 months ago


North Lakes, Queensland, Australia Auto & General Full time
About the Role

This position is available at our North Lakes or Kawana office locations.

Auto & General is a leading provider of insurance products and solutions in Australia, committed to safeguarding a brighter future for our customers.

Job Summary

The Facilities Coordinator will be responsible for ensuring that all day-to-day operations meet the company's expectations and deliver the best outcome for the end user.

The main aim of this role is to maintain well-maintained, efficient, and safe facilities for staff and visitors.

Key Responsibilities
  • Action and manage facilities incidents and requests in a timely and efficient manner.
  • Manage and action facilities inbox requests.
  • Monitor the Building Management System (BMS) and security platform, including alarms, cameras, and aircon units, to ensure all are operational.
  • Facilitate works with external contractors to manage routine maintenance tasks, repairs, and specialized maintenance to ensure all assets are safe and functional.
  • Facilitate contractor work to minimize disruption to the rest of the business.
  • Report any issues and provide recommendations for improvement via site visits.
  • Ensure that all facilities are clean, safe, and in compliance with relevant regulations and standards.
  • Work with cleaners and other contractors to ensure the site is always up to standard and report any issues.
  • Maintain effective channels of communication with all stakeholders, both written and verbally.
  • Work with reception teams at each site.
  • Assist in coordination and delivery of minor project works.
  • Monitor the site's communication channels for any facilities-related issues and direct staff to raise a request through the appropriate portals.
  • Respond to any after-hours alarm phone calls and take action as required.
  • Assist with End-of-Month (EOM) reports and site documentation.
Requirements
  • Demonstrated administrative experience in a busy environment.
  • Ability to liaise with suppliers, trades, and subcontractors and provide direction.
  • Excellent organizational skills with the ability to work autonomously, prioritize, and manage multiple tasks with attention to detail and respect for confidentiality.
  • Valid Queensland driver's license (or equivalent).
  • Travel to various sites required.
What We Offer
  • Location – Our head office is conveniently based in Toowong Village shopping centre – a city fringe location with access to retail, restaurants, various parking options, and public transport.
  • Extra leave – Enjoy additional leave days on us. You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid parental leave – We support our new parents with paid parental leave and other benefits.
  • Workplace giving – If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
  • Development opportunities – We're championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts – You'll receive discounts on Budget Direct insurance products.
  • Reward and recognition – We reward high performance with employee recognition, reward, and incentive schemes.
  • Onsite facilities – There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Perks App – Access to an employee benefits and discounts app called 'Perks' offering great discounts, offers, and programs across a range of areas.