Air Distribution Systems Expert

2 days ago

Sydney, New South Wales, Australia Flight Centre Travel Group Full time

About the Opportunity

This is a unique role requiring a dynamic individual who is the Subject Matter Expert in Flight Centre's Air Distribution systems, including multiple GDS and TPConnects solutions.

Key Responsibilities

  • Provide high-level technical assistance by handling third-level support escalations, ensuring issues are fully understood, clearly documented, and/or solution provided.
  • Proactively identify trends and opportunities to simplify, streamline, or enhance Air Distribution systems.
  • Work with the Business Improvement Managers to assist in creating and validating processes to enhance business productivity through automation and off-shoring.
  • Engage with stakeholders to identify and communicate business risks and opportunities.
  • Articulate business requirements, including 'why' for change or continuation of current systems and/or processes.
  • Liaise with internal support business to limit duplication and ensure consistency in delivery of knowledge and resources.
  • Release management – including signing-off testing, communications, and deployment of system releases, and the impacts around their integration with FCTG systems.
  • Development and management of knowledge articles in conjunction with internal stakeholders.
  • Provide expertise for upskilling of Support & Off-shore team members to consistently improve the delivery of consultant support and training.
  • Be an expert in our Air Distribution systems, technical configuration.
  • Support technical implementations across markets and brands.
  • Understand the Global Air Connectivity business plan and strategy.
  • Understand the evolving Air Distribution NDC (New Distribution Capability) strategies in each region.
  • Manage and maintain multi-level relationships, both internally and externally, with key business stakeholders across suppliers, Corporate, Leisure and Supply divisions.

Requirements

  • Minimum of 5 years' Travel industry experience in working with Air Distribution systems and our products such as Sabre, Amadeus, Travelport or other air aggregators.
  • 1-2 years' leadership experience.

What's in it for you?

  • Culture: You will be employed by an inclusive company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd.
  • Development: individualised Learning & Development pathway options.
  • Exclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more.
  • Travel Discounts: including family and friends - flights, hotels, tours, cruises, travel insurance.
  • Flexibility: flexible working arrangements available.
  • Brightness of Future: career opportunities in a network of brands and businesses across the globe - we prefer to promote from within.
  • Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.
  • Mental Health: support and Employee Assistance Program for staff and family.
  • Social: regular awards nights, social team-building and industry events, with the opportunity to attend the Global Gathering (Lisbon in 2024, Los Angeles in 2025).
  • Pride: reconciliation, diversity and inclusion practices - a Corporate Social Responsibility program supporting the environment and nominated charities through workplace giving, paid volunteer leave and fundraising through the Flight Centre Foundation.
  • Sustainability: the protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect positive change to the environment.

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