Career Opportunities as a Case Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeCase Full time $60,000 - $85,000
Job Title: Case Manager Trainee

This role offers a step in the door to an opportunity to develop into a professional case manager. The position provides customized training, rewarding salaries, and support needed to launch your new career.

This is a customer-facing role in a challenging environment that requires strong interpersonal skills, excellent communication skills, and the ability to handle high volumes of phone-based customer inquiries.

You will undergo 4 weeks' theoretical and practical training in workers' compensation case management. During this time, you will learn about:

  • The life cycle of a claim
  • Medical treatment types and appropriate management
  • Payment of medical expenses
  • Weekly compensation entitlements
  • Return to work obligations, and how to facilitate early return to work outcomes
  • The legal side of workers' compensation
  • Dealing with challenging conversations

You will spend time working in a team developing the following skills:

  • Arranging medical examinations
  • Taking a high volume of client and customer calls
  • Assessing and processing payments to stakeholders
  • Developing case management strategies
  • Reviewing and monitoring treatment requests
  • Liaising with stakeholders (injured workers, employers, and providers)

Further training throughout your first 12 months will be provided to expand your knowledge of workplace injury management, return to work planning, dispute resolution, and workers' compensation law.

Requirements

To be successful in this role, you must have:

  • Excellent interpersonal skills, including the ability to liaise effectively with workers, employers, medical, paramedical, and legal practitioners
  • Excellent communication skills – both written and verbal
  • Strong customer service skills and the ability to handle high volumes of phone-based customer inquiries
  • Previous medical administration experience an advantage
  • Previous experience in the Insurance, Allied Health, Legal industries an advantage
  • The ability to work concurrently across multiple technology platforms
  • Strong analytical and problem-solving skills
  • The ability to plan and organize work in a manner that ensures timeframes are managed
  • Ability to work within a team in an office-based environment
  • Sensitivity to issues related to people with medical, cultural, and social needs
  • Be an Australian Citizen or Permanent Resident
Benefits

We offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees and the communities we serve.

  • Extensive resources to support your onboarding and continual development
  • Recognition and reward program
  • Paid parental leave and generous leave options
  • Employee Assistance Program to support your well-being
  • Discounted health insurance and novated leasing

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