
Field Infrastructure Specialist
1 week ago
Job Opportunity:
We are seeking a skilled professional to install and configure Wi-Fi networks, troubleshoot connectivity issues, and provide excellent customer service.
About You:
You will be responsible for installing and configuring Wi-Fi networks, troubleshooting connectivity issues, and providing excellent customer service.
Key Responsibilities:
- Installation and Setup: Install and configure Wi-Fi networks, including routers, extenders, and other related equipment.
- Troubleshooting: Diagnose and resolve issues related to Wi-Fi connectivity and performance.
- Network Management: Manage Wi-Fi networks for performance, including channel selection, signal strength adjustments, and interference management.
- Customer Support: Provide excellent customer service by addressing customer concerns and explaining technical information in an understandable manner.
- Site Surveys: Conduct on-site surveys to assess signal coverage, identify potential interference sources, and recommend appropriate solutions.
- Maintenance: Perform routine maintenance and firmware updates on Wi-Fi equipment to ensure optimal performance and security.
- Product Delivery: Install/Upsell our packages, including our 8GB service with the latest ASUS gaming routers.
Requirements:
- Technical Expertise: Strong understanding of Wi-Fi technology, including standards (e.g., 802.11ac, 802.11ax), encryption methods, and networking principles.
- Experience: Previous experience as a Wi-Fi technician or in a similar role.
- Hands-on Experience: Hands-on experience with installation, configuration, and troubleshooting of Wi-Fi networks is highly desirable.
- Customer Service Skills: Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical customers.
- Problem-Solving Abilities: Strong analytical skills to identify and resolve technical issues effectively.
Benefits:
- Pension scheme
- Phone allowance
- Healthcare cash plan
- Cycle to work
- Employee assistance programme
- PPE and uniform provided
- IT equipment provided
- Remote working
- Discounted gym memberships
- Retail offers
- Company events
- Travel expenses paid
- Free broadband
- Life assurance
- Colleague referral scheme
- Continuous development
- Long-term career prospects
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