Field Infrastructure Specialist

1 week ago

Sydney, New South Wales, Australia beBeeWiFiEngineer Full time £32,000

Job Opportunity:

We are seeking a skilled professional to install and configure Wi-Fi networks, troubleshoot connectivity issues, and provide excellent customer service.

About You:

You will be responsible for installing and configuring Wi-Fi networks, troubleshooting connectivity issues, and providing excellent customer service.

Key Responsibilities:

  • Installation and Setup: Install and configure Wi-Fi networks, including routers, extenders, and other related equipment.
  • Troubleshooting: Diagnose and resolve issues related to Wi-Fi connectivity and performance.
  • Network Management: Manage Wi-Fi networks for performance, including channel selection, signal strength adjustments, and interference management.
  • Customer Support: Provide excellent customer service by addressing customer concerns and explaining technical information in an understandable manner.
  • Site Surveys: Conduct on-site surveys to assess signal coverage, identify potential interference sources, and recommend appropriate solutions.
  • Maintenance: Perform routine maintenance and firmware updates on Wi-Fi equipment to ensure optimal performance and security.
  • Product Delivery: Install/Upsell our packages, including our 8GB service with the latest ASUS gaming routers.

Requirements:

  • Technical Expertise: Strong understanding of Wi-Fi technology, including standards (e.g., 802.11ac, 802.11ax), encryption methods, and networking principles.
  • Experience: Previous experience as a Wi-Fi technician or in a similar role.
  • Hands-on Experience: Hands-on experience with installation, configuration, and troubleshooting of Wi-Fi networks is highly desirable.
  • Customer Service Skills: Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical customers.
  • Problem-Solving Abilities: Strong analytical skills to identify and resolve technical issues effectively.

Benefits:

  • Pension scheme
  • Phone allowance
  • Healthcare cash plan
  • Cycle to work
  • Employee assistance programme
  • PPE and uniform provided
  • IT equipment provided
  • Remote working
  • Discounted gym memberships
  • Retail offers
  • Company events
  • Travel expenses paid
  • Free broadband
  • Life assurance
  • Colleague referral scheme
  • Continuous development
  • Long-term career prospects

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