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IT Service Delivery Manager
2 weeks ago
As a Technology Service Delivery Manager, you will be responsible for overseeing the delivery of efficient and effective IT support services to corporate office teams.
This role involves maintaining a thorough understanding of departments, their key drivers, and actively seeking out innovative IT solutions to business issues.
You will manage the delivery of IT services, ensuring smooth operation of corporate infrastructure, end-user computing, and collaboration tools.
- Lead a team to deliver excellent customer service and technical support.
- Maintain a deep understanding of ITIL frameworks and best practices.
- Develop and motivate a high-performing, outcome-driven team.
- Establish, update, and maintain IT procedures in accordance with ITILv4 standards.
- Build and maintain strong relationships with technology vendors.
The ideal candidate will have significant experience in IT service management, preferably in a corporate environment, and a strong understanding of ITIL frameworks and best practices.
Key Responsibilities:• Oversee the delivery of IT services to ensure seamless support for corporate teams.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Develop and maintain comprehensive knowledge of ITIL frameworks and industry trends.
• Foster a culture of innovation, teamwork, and continuous improvement within the Service Desk team.
• Ensure compliance with ITILv4 standards and industry regulations.
• Build and maintain strategic relationships with technology vendors to drive business outcomes.
The successful candidate will possess exceptional leadership skills, a proven track record of delivering results-oriented solutions, and a passion for driving business growth through innovative IT strategies.
