Customer Service Leader

2 days ago


Toowoomba, Queensland, Australia Suncorp Group Limited Full time
Key Responsibilities
  • Deliver Exceptional Service: Guide customers through policy entitlements and claims processes.
  • Empathetic Support: Proactively address customer needs, build trusted relationships, and balance customer and business outcomes.
  • Claims Management: Set strategies, collaborate with stakeholders, and manage claims costs while ensuring timely, quality outcomes.
  • Risk & Compliance: Identify and mitigate risks, ensuring adherence to policies, regulations, and the General Insurance Code of Practice.
  • Continuous Improvement: Contribute to process improvements, support team development, and ensure financial compliance with policy scope and authority limits.


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