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Customer Experience Lead

1 week ago

Toowoomba, Queensland, Australia Suncorp Full time

Overview

This role requires a highly skilled Event Coordinator to manage the assessing workflow, provide essential support to Assessors, Repairers, and Customers, and ensure operational efficiency.

Main Tasks:

  • Manage Assessments: Coordinate assessments, allocate Assessors and Repairers, and provide facilities and administrative support for operational efficiency.
  • Analyse Assessment Data: Analyze data to identify insights that inform business decisions, and collaborate with leaders to report on Assessor SLA performance.
  • Support Temporary Staff: Assist in event response planning, support temporary staff, and actively contribute to the overall success of claims handling during events.
  • Improve Processes: Identify opportunities for process and customer experience improvements, share these insights with leadership and peers, and support ongoing learning and development.

Requirements:

  • Strong Analytical Skills with attention to detail.
  • Excellent Communication with internal and external stakeholders.
  • Leadership Experience in customer service or similar roles.