IT System Support Specialist

1 week ago

Perth, Western Australia beBeeSystem Full time $60,000 - $80,000
Job Title: System Support Specialist

Otraco International is the world's leading provider of Earthmover/Off-road tyre management services to the mining industry.

We have continued to set new benchmarks in tyre management; delivering savings with uncompromising standards of quality, safety and professionalism.

Key Responsibilities:
  • To provide global system support of Otracom, our internally developed Tyre Management System, for end users.
  • Maintain the integrity of customer data and uphold secure access to the system.

Develop a strong understanding of the operational dependencies on Otracom and Otracom Mobile.

Core Values:

Work in accordance with our values and demonstrate commitment, active involvement and leadership regarding safety, client, people, and financial accountabilities.

Main Objectives:
  • Present professionally and communicate positively to any member of the team, management and/or client's representative.
  • Support, triage and resolve Level 1 issues in our proprietary tyre asset management system Otracom.
  • Continual coaching of users to ensure best experience in all aspects of the system.
Technical Requirements:
  • Answer calls, provide support and troubleshoot a wide variety of end user-based requests and incidents.
  • Follow up with users to ensure that requests have been satisfactorily resolved.
  • Participate in knowledge creation activities and uphold the integrity of the Otracom Knowledgebase.
  • Conduct demonstration and training sessions for colleagues and customers.
HSE, Training and Development Objectives:
  • Actively promote a HSE culture across all areas of the business.
  • Ensure that all personnel work safely and comply with our procedures and legislative requirements.
  • Ensure that all procedures are communicated, understood, and complied with by all personnel.
  • Review and recommend improvements to existing procedures, to encourage the adoption of best practice and standardisation across all operations.
Collaboration, Teamwork and Relationship Objectives:
  • Promote HSET - commitment to the business responsibility to provide and maintain a safe working environment for all employees.
  • Integrity and Ethical Behaviour - make every effort to be fair, honest, reliable, and professional in the work environment.
  • Cooperation and Teamwork - work effectively with all stakeholders to deliver optimum outcomes.
  • Value Creation - focus on creating shareholder value by working safely and collaboratively.
  • Minimal risks to Our People are Our Advantage - invest in individual development, promote genuine diversity, and provide recognition, encouragement, and direction through positive leadership.
  • Innovation and Problem Solving - proactively look for improvements in processes, systems, and procedures.
  • High Performance - set achievable goals with an aim to reach, maintain and even surpass expectations.

The successful candidate will possess excellent communication and interpersonal skills.

They will also have a demonstrated high level of customer service and technical knowledge.

Experience with system support processes or frameworks ie. ITIL Service Management is advantageous.

Desire to work in a team environment, multi-task and work to deadlines.

A strong desire and willingness to learn.

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