Incident & Problem Management Lead
5 hours ago
ABN Group is a pioneering company in the building, property, and finance industries, with a 45-year history of making home ownership a reality for thousands in Western Australia and Victoria.
The RoleWe're seeking a highly skilled Incident & Problem Manager to lead our IT Service Management processes nationally, including incident and major incident management and problem management processes.
This is a key role that requires a strong leader who can build relationships, inspire others, and drive process improvements.
Key Responsibilities- Manage incident management response and ensure all priority incidents are resolved within defined service level targets
- Investigate escalated, non-routine and high-impacted incidents with responsible service owners and seek timely resolutions
- Facilitate recovery activities with key stakeholders following resolution of incidents
- Provide communications to impacted stakeholders throughout the incident lifecycle
- Conduct comprehensive post incident reviews to identify process improvements, and present report findings to relevant stakeholders
- Coordinate and drive problem management activities through to successful completion
- In-House Discounts: Exclusive discounts to enjoy
- Flexibility: Work arrangements tailored to support your work-life balance
- Career Growth: Opportunities to elevate your career within a thriving organization
- Wellness Focus: Dedicated programs to nurture your well-being
- Health Coverage: Access discounted private health insurance
- Parental Leave: Paid leave for both primary and non-primary carers
- Extensive understanding of incident and problem management processes
- High attention to detail and ability to analyse complex issues with multiple variables
- Experience in developing and training team members on IT related processes
- Effective communication, networking and influential skills
- ITIL certifications desired and experience using ServiceNow ITSM platform
- Leadership experience and ability to foster a high-performance team culture
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Perth, Western Australia ABN Group Full timeAbout ABN GroupABN Group is a leading provider of building, property, and finance services in Western Australia and Victoria. With a history spanning almost 45 years, we have established a reputation for delivering high-quality services and building strong relationships with our customers.The RoleWe are seeking an experienced Incident & Problem Management...
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Perth, Western Australia ABN Group Full timeAbout ABN GroupABN Group is a leading provider of building, property, and finance services in Western Australia and Victoria. With a history spanning almost 45 years, we have established a reputation for delivering high-quality services and building strong relationships with our customers.The RoleWe are seeking an experienced Incident & Problem Management...
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Perth, Western Australia ABN Group Full timeAbout ABN GroupABN Group is a leading provider of building, property, and finance services in Western Australia and Victoria. With a history spanning almost 45 years, we have established a reputation for delivering high-quality services and building strong relationships with our customers.The RoleWe are seeking an experienced Incident & Problem Management...
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