Customer Service Home Loan Specialist
6 days ago
Auswide Bank, a genuine alternative to the big banks, has been providing exceptional customer service and quality products for over 55 years. Our mission is to put customers at the centre of everything we do.
Key Responsibilities:- We are seeking a Full Time Customer Service Home Loan Specialist to join our Home Loan & Broker Support Centre Team in Brisbane City. This role involves providing high-quality customer service for the ongoing support, retention, and maintenance of our existing home loan customers.
The successful candidate will be responsible for managing both inbound and outbound telephone calls/electronic enquiries with our valuable customers on matters associated with their Home Loans. They will also act as 'Case Managers' for both us and our customers to ensure positive, efficient, and effective resolution for all Home Loan maintenance enquiries and requests.
About YouTo excel in this role, you will need to have strong written and verbal communication skills, with the ability to empathise with others. Additionally, you must be willing to work within a team that has clear purpose, be self-motivated, and have positive energy levels. You should also be enthusiastic about developing knowledge and applying it to solve problems in a professional and positive manner, with a focus on accuracy and attention to detail.
Benefits- This exciting opportunity includes an estimated salary of $65,000 - $80,000 per annum, depending on experience. In addition, you will receive four weeks' annual leave plus one Wellness Day per financial quarter, two Special Volunteer paid days per year, Paid Parental Leave, Employee Assistance Program (EAP), Health & Wellbeing programs, Bank Staff Share Plan options, Years of Service Recognition program, and various discounts and benefits associated with our financial products.
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