Café Operations Manager
1 month ago
Job Title: Café Operations Manager
About the Role:
We are seeking a highly skilled Café Operations Manager to lead our team in achieving sales targets and delivering exceptional customer service. As a key member of our operations team, you will be responsible for driving business growth, improving operational efficiency, and ensuring a seamless customer experience.
Key Responsibilities:
- Develop and implement strategies to drive sales growth and improve customer satisfaction
- Lead, coach, and inspire a high-performing team to achieve business objectives
- Provide exceptional customer service and resolve customer complaints in a timely and professional manner
- Maintain a clean and safe working environment, adhering to health and safety regulations
- Manage inventory, supplies, and equipment to optimize business efficiency
- Collaborate with the management team to develop and implement business strategies
About Us:
Belgravia Leisure is a leading leisure and recreation provider, operating in over 250 locations across Australia and New Zealand. We are committed to delivering exceptional customer experiences and providing opportunities for our staff to grow and develop their careers.
Requirements:
- Proven experience in a similar role or in a customer-facing environment
- Excellent leadership and communication skills
- Ability to work in a fast-paced environment and adapt to change
- Strong problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive information
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