Customer Service Solutions Expert

4 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $90,000 - $120,000
Job Overview

We are seeking a skilled Customer Service Solutions Expert to handle and resolve escalated customer complaints received via internal and external sources.

  • Specialise in case management and bring a passion for solving customer pain points.
  • Focus on handling, investigating and resolving customer cases and collaborate with business units to find longer term solutions to systemic issues.

Key Requirements:

  • Extensive experience in managing escalated and/or complex customer cases in a timely and professional manner in an airline environment.
  • Sound knowledge of regulatory frameworks, such as consumer protection laws.
  • Strong communication techniques to effectively manage customer feedback and maintain customer loyalty.
  • Effective relationship management with customers and internal stakeholders.

Why Choose Us?

  • Opportunities to grow both personally and professionally, develop skills and take on new challenges.
  • Support from day one with on-the-job training, coaching and formal training opportunities.
  • Award-winning employee benefits, including heavily discounted travel, flexible leave options and wellbeing support.

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