Product Solutions Specialist

2 weeks ago

Adelaide, South Australia beBeeTechnical Full time $90,000 - $140,000
Technical Pre-Sales Professional

This is an exciting opportunity to drive success by delivering high-quality technical documentation, providing pre-sales support, and developing greater knowledge across all TNS Payment products.

The ideal candidate will be a good team player with experience working in a collaborative environment, able to effectively prioritize and execute tasks in a high-pressure environment.

Responsibilities:

  • Provide technical pre-sales support to the sales team by analysing customer requirements and preparing solution design documents where appropriate.
  • Develop greater knowledge across all TNS Payment products to be less reliant on key product owners and technical leads.
  • In collaboration with Product Management, assist the team in providing technical deal assurance for all large opportunities.
  • Develop and maintain customer-facing technical documentation that complement the product team's API documentation.
  • Suggest product improvements and upsell upgrades and new features to our customers.
  • Interface with the Product team and clients to influence the future direction of TNS Payments Market products.

Qualifications:

  • Proven experience in delivering high-quality technical documentation paying attention to detail.
  • Excellent written and oral communication skills in both technical and user-friendly language.
  • Outstanding listening and interpersonal skills.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Good team player, with experience working in a team-oriented, collaborative environment.
  • Basic familiarity with the SDLC and software development.
  • Experience working in the parking and/or payments industry preferred.
  • Experience in managing software development projects preferred.

Education/Certifications:

  • A degree in Computer Science, Engineering or equivalent preferred.
  • Experience working with Agile teams and tools in a dynamic business environment.

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