Service Design Specialist

1 week ago

Perth, Western Australia beBeecustomerexperience Full time $95,000 - $118,000
Customer Experience Designer Role

We're seeking a skilled designer to shape the future customer experience, collaborating with various business areas to deliver value.

This role involves working closely with operations, billing, and asset investment teams to design services that meet customer needs across their journey. Key responsibilities include planning workshops, using human-centred design frameworks, and establishing service blueprints.

Key skills and qualifications:

  • Degree in a relevant discipline.
  • Proven ability to provide innovative solutions leveraging technology and/or content for market differentiation and better customer experience.
  • Strong communication, stakeholder engagement, and influencing skills.
  • Ability to drive results and take ownership.

Desirable skills include:

  • Relevant experience designing high-level solutions, concepts, and prototypes.
  • Experience in delivering successful customer experience projects and initiatives.

This position offers opportunities to work with a dedicated team of designers, contribute to customer strategy, and develop your skills in human-centred design and agile development processes.

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